"Thank you, service department, bacon officially saved. We were over 1,000 miles into our vacation when my BMW F800ST started having an electrical issue. Basically, the left turn indicator would come on without being activated and would take a shuffle of buttons to turn it off (sequence of activating the right turn indicator, which would turn on the hazards and then I would be able to cancel it). At first, we weren't really concerned but at a gas stop in Pancha Springs, CO the parking light and the tail light came on by themselves and stayed on without the key in the ignition :( This was now more serious than just a blinker as I could have come out of the hotel with a dead battery.
We were heading toward Colorado Springs and thought we would go to Pikes Peak Motorsports and casually ask if they might know what could be causing the issue while we looked about the showroom in search of souvenirs. We ended up talking to Randy in the service department who, wisely, said that it would be best to bring my bike back to the service department and see if it had thrown a code to provide a better diagnosis and added that they had had a cancellation and it would be no trouble. After the bike was in the back for a bit, their technician Josh came out to talk with us. As suspected, the bike had thrown a code for the turn indicator and he was (thankfully) able to duplicate the issue I was experiencing, but that didnt explain the parking light/tail light issue. Josh had noticed that I had a few accessory cables attached to my battery, including a Powerlet charger and suspected that there was some sort of feedback causing a separate issue. He offered to take the cables off my battery and run the bike to see if it would at least remedy the parking light/tail light issue to isolate if it was just a bad switch or if something was wrong with the ECU. After that line of troubleshooting the parking light/tail light issue seemed to be fixed and it was just a matter of a bad indicator switch.
I talked through the issue with Randy who looked up the part and found one in California (the last one in the US) and said he would have it overnighted, but it was a 50/50 chance about it arriving the following business day considering it was already 3:30pm. He also offered that the install would only take about 30 mins and they would be able to accommodate us despite an already packed service schedule. I asked him to order it and we would arrange our schedule to be available Thursday or Friday depending on when it arrived. When bike emerged from the garage bay it was very clear that Josh had been extra careful with my ride in all its travel glory and he had zip-tied the cables that he removed together under the center fairing, so they werent dangling or loose.
The following day thankfully there was no issue with the parking light or tail light. We had a great ride up to the top of Pikes Peak in the morning and much to my surprise, when I called shortly after lunch time on Thursday David in their service department said that the switch had arrived, and they could take my bike around 3:00. When we got to the shop Randy took the bike back straight away and the whole transaction took about an hour. In fact, we may have loitered a bit too long saying thanks forgetting how busy they were(!) Thanks to such fantastic customer service and the smart diagnosis of two different issues I was able to ride away with piece of mind and finish what turned out to be a 4,757-mile trip, rescuing our two-week vacation. I feel very lucky that my bike chose to have this issue in proximity to such a great service department."
Caryn Appler - Pendleton, OR